Privacy Policy
At peacefulmind.telehealthpractices.com, we are committed to protecting your privacy and ensuring the confidentiality of your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our virtual consultation services. By using our services, you agree to the terms outlined in this policy.
1. Information We Collect
We collect the following types of information when you use our platform:
a. Personal Information
- Registration Data: When you create an account, we collect personal details such as your name, email address, phone number, date of birth, and other relevant demographic data.
- Health Information: As part of the consultation process, you may provide health-related information, such as medical history, medications, and symptoms, in accordance with the Health Insurance Portability and Accountability Act (HIPAA).
b. Usage Data
We may collect non-personal information related to how you use our platform, including:
- Device Information: Details about your device, such as IP address, browser type, and operating system.
- Log Data: Information about your interactions with the platform, including pages visited, actions taken, and consultation history.
2. How We Use Your Information
We use your information to provide and improve our services, in compliance with applicable data protection laws and regulations. Specifically, we may use your information for the following purposes:
- Providing Services: To facilitate virtual consultations and ensure accurate medical records are available for your provider.
- Communication: To send you appointment reminders, updates, and responses to inquiries.
- Improvement of Services: To analyze usage data and optimize the performance and functionality of our platform.
- Billing and Payments: To process payments for consultations and other services.
- Compliance with Laws: To comply with applicable legal requirements, such as HIPAA, and to protect your privacy in line with U.S. healthcare regulations.
3. Data Sharing and Disclosure
We do not sell, rent, or trade your personal information to third parties. However, we may share your information in the following situations:
a. With Healthcare Providers
- Your personal and health information will be shared with the licensed healthcare providers you consult through our platform to ensure appropriate medical care.
b. With Third-Party Service Providers
- We may share your information with third-party service providers who assist us with platform functionality, such as payment processing, data hosting, and security services. These providers are bound by confidentiality agreements and are required to comply with HIPAA and other applicable data protection laws.
c. For Legal Purposes
- We may disclose your information if required to do so by law or in response to legal proceedings, such as a court order or subpoena, or to protect the rights, property, or safety of our users, providers, or the public.
4. Data Security
We take the security of your personal information seriously and implement industry-standard safeguards to protect your data, including:
- Encryption: All sensitive data, such as personal health information, is encrypted both in transit and at rest.
- Access Controls: Only authorized personnel and healthcare providers have access to your data.
- Monitoring and Audits: We regularly monitor our platform for security breaches and vulnerabilities and conduct internal audits to ensure data protection practices are followed.
5. Your Rights
You have the following rights concerning your personal information:
a. Access to Your Information
You may access your personal and health information through your account or by contacting us at peacefulmind.telehealthpractices.com. We will provide a copy of your data as required by law.
b. Correction of Information
If your personal information is inaccurate or incomplete, you have the right to request a correction. You can do this by updating your account details or contacting our support team.
c. Deletion of Information
You may request that we delete your personal information. However, please note that we may be required to retain certain information for legal or regulatory purposes, such as compliance with medical record retention laws.
d. Data Portability
You have the right to request a copy of your personal and health information in a structured, commonly used format, so it can be transferred to another healthcare provider, if desired.
6. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your user experience and track usage of our platform. You may manage cookie settings through your browser. However, disabling cookies may affect the functionality of the platform.
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law (e.g., for medical record retention or regulatory compliance).
8. HIPAA Compliance
As a healthcare platform, we comply with the Health Insurance Portability and Accountability Act (HIPAA). We are committed to protecting your Protected Health Information (PHI) and ensuring its confidentiality, integrity, and availability. Any sharing of PHI with providers or third parties is done in accordance with HIPAA guidelines.
9. Children’s Privacy
Our services are not intended for children under the age of 13. We do not knowingly collect or solicit personal information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will take appropriate steps to delete the information.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated revision date. We encourage you to review this policy periodically to stay informed about how we are protecting your personal information.
11. Contact Us
If you have any questions or concerns regarding this Privacy Policy or our data protection practices, please contact us at info@peacefulmind.telehealthpractices.com or call on (972) 800-0848.